At Seza Online Store, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, please review our returns and refunds policy below.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [insert contact email or phone number]. Include your order number and the reason for the return. We will provide you with return instructions and a return authorization number.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.
5. Non-Refundable Items
Certain items are non-refundable, including personalized products and items marked as final sale. Please check the product description for details.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
For any questions regarding returns and refunds, please reach out to our customer service team at [insert contact information].